Lukz Route Taxi — enquiries

Before you ask

Frequently asked questions

How far in advance should I book?

For regular commutes and airport runs, booking a few days ahead is best. If you're planning for a special event or a long journey, the earlier we know, the simpler it is to plan your route and confirm your driver.

How is the fare calculated?

The fare depends on the distance, the time of day, and any waiting time or extra stops. When you enquire, we'll provide a clear, fixed price for the journey — no hidden fees and no meter games.

Can I travel with luggage, a wheelchair, or a bike?

Yes. Tell us in your enquiry what you're carrying, and we'll suggest the right vehicle. We have access to a range of cars and MPVs, and we can book a wheelchair-accessible taxi when you need it.

What if my flight is delayed or my plans change?

We track flights for airport transfers and will adjust pick-up times together. If your plans change, contact us as soon as possible; we'll do what we can to rearrange without late-cancellation fees.

Do you accept card payments?

We do — and whether you pay by cash, card, or through the app interface, we'll confirm the amount when we set up the booking, so there's no surprise when it's time to pay.

Are your drivers licensed and checked?

Every Lukz Route Taxi driver is properly licensed and holds the required Council-issued licences. We just won't work with any other kind, so every journey rides with verified drivers behind the wheel.